Workspace
Privacy Policy
Privacy Policy
Last updated: September 23, 2026
1. Who We Are
TechInHost ("TechInHost," "we," "us," or "our") provides web hosting, reseller hosting, domain registration, SSL certificates, and related services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit techinhost.com, use our client area at panel.techinhost.com, or use any of our services. TechInHost is located at Gulfam Bazar, Kala Gujran, Jhelum, Pakistan. For any privacy-related questions, you can reach us at billing@techinhost.com.
2. Information We Collect
We collect information that you provide directly to us when you create an account, place an order, or contact us. This includes your name, email address, phone number, postal address, company name, and login credentials. When you make a purchase, we collect billing details such as your billing address and transaction history. Card and bank payments are handled by our third-party payment processors, and we do not store your full card number on our systems. If you register a domain name, we also collect the registrant contact information required by domain registries and ICANN. We keep records of your communications with us, including support tickets, emails, and live chat conversations.
We also collect certain information automatically when you visit our website or use our services. This includes technical data such as your IP address, browser type, device information, operating system, and referring URLs, as well as usage data such as the pages you visit, the features you use, your login times, and server access logs. Some of this information is collected through cookies and similar technologies, which are explained in Section 7. We may also receive information about you from third parties such as payment processors, fraud-prevention services, and domain registries.
3. How We Use Your Information
We use your personal information primarily to provide, operate, and maintain the hosting, domain, and related services you purchase from us. This includes processing your payments, issuing invoices, handling refunds, and responding to your support requests and inquiries. We also use your contact details to send you important service communications, such as renewal reminders, security alerts, and maintenance notices.
Your information also helps us protect our customers and infrastructure by detecting and preventing fraud, abuse, spam, and security incidents. We analyse how our website and services are used so we can improve performance and the overall customer experience, and we process certain information to comply with our legal, tax, and regulatory obligations. We will only send you marketing communications where you have agreed to receive them, and you can opt out at any time by using the unsubscribe link in our emails or by contacting us.
4. Legal Bases for Processing (EEA and UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal information only when we have a valid legal basis to do so. In most cases, we process your information because it is necessary to perform our contract with you, which means providing the services you have ordered. We also process information where we are legally required to do so, for example to maintain tax records or respond to lawful requests from authorities.
In some cases, we rely on our legitimate interests, such as keeping our network secure, preventing fraud, and improving our services, provided those interests are not overridden by your rights and freedoms. For activities such as sending marketing emails or placing non-essential cookies, we rely on your consent, which you may withdraw at any time.
5. How We Share Your Information
TechInHost does not sell or rent your personal information to anyone. We share your information only when it is necessary to operate our business and provide our services, and only with parties who are required to protect it.
We work with trusted service providers who help us run our services, including payment processors, our data centre and infrastructure partners in the United States, email delivery providers, analytics and advertising providers such as Google and Meta (Facebook), and our live chat provider tawk.to. These providers process information only as needed to perform services for us. When you register a domain name, we are required to share your registrant information with the relevant domain registry and with ICANN. Some of this information may appear in public WHOIS or RDAP databases depending on registry rules, although domain privacy protection is available where supported.
We may disclose your information to law enforcement agencies, courts, or government authorities when required by law, court order, or a valid legal request, or when we believe in good faith that disclosure is necessary to protect our rights, our customers, or the public, or to investigate violations of our Terms of Service. If TechInHost is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you before it becomes subject to a different privacy policy.
6. Data You Host With Us
You remain in full control of the content, files, databases, and emails you store on our servers, including any personal information belonging to your own website visitors or customers. For this data, you act as the data controller and TechInHost acts as a data processor. We access hosted data only when necessary to provide and secure our services, to assist you when you request support, or to comply with the law. If your business requires a Data Processing Agreement (DPA), you can request one by emailing billing@techinhost.com.
7. Cookies and Tracking Technologies
Cookies are small data files placed on your device when you visit a website. We use strictly necessary cookies to enable core functions such as logging in to your client area, keeping items in your shopping cart, and maintaining security. These cookies cannot be switched off because our website cannot function properly without them.
We also use Google Analytics to understand how visitors use our website so we can improve it, and we use Google Ads and the Facebook (Meta) Pixel to measure the effectiveness of our advertising and show you more relevant ads on other websites and platforms. Our live chat service, provided by tawk.to, uses cookies to keep your chat session active and may store the messages you send through it. These third-party providers may collect information through their own cookies, and their use of that information is governed by their own privacy policies.
When you first visit our website, our cookie banner lets you accept or decline non-essential cookies, and we will not place analytics or advertising cookies without your consent where the law requires it. You can change your choice at any time through the cookie settings on our website, manage or delete cookies through your browser settings, opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and manage ad personalisation through your Google and Facebook account settings.
8. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this policy. Account information is kept for as long as your account remains active and is deleted within 30 days after your account is closed. Server and security logs are retained for up to 30 days, and backups of your hosted content are permanently deleted within 30 days after your hosting service ends. Invoices and payment records are the only exception, as we are required to keep them for the period set by applicable tax and accounting laws.
9. Data Security
Protecting your information is a priority for us. We use industry-standard security measures including TLS/SSL encryption for data in transit, encrypted storage of passwords and sensitive information, firewalls, malware scanning, and intrusion detection systems. We limit staff access to personal information on a need-to-know basis and maintain regular backups and continuous security monitoring.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by applicable law.
10. International Data Transfers
TechInHost is based in Pakistan, and our servers are located in data centres in the United States. This means your information may be stored and processed outside the country where you live, in countries whose data protection laws may differ from those in your jurisdiction. Where required, we put appropriate safeguards in place to make sure your information remains protected when it is transferred internationally.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access the information we hold about you, to correct information that is inaccurate or incomplete, and to request that we delete your information, subject to any legal obligations that require us to keep it. You may also have the right to restrict or object to certain types of processing, to receive a copy of your data in a portable format, and to withdraw your consent at any time where we rely on consent. You can opt out of marketing communications whenever you wish, and you have the right to lodge a complaint with your local data protection authority.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect and how we use it, the right to request deletion or correction of your information, and the right not to be discriminated against for exercising these rights. TechInHost does not sell your personal information.
To exercise any of these rights, please contact us at billing@techinhost.com. We will respond to your request within 30 days, and we may need to verify your identity before processing it to protect your information from unauthorised access.
12. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe that a child has provided us with personal information, please contact us and we will promptly delete it.
13. Third-Party Links
Our website may contain links to third-party websites and services that we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing them with any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. If we make material changes, we will notify you by email or through a notice in your client area at least 14 days before the changes take effect. The "Last updated" date at the top of this page shows when this policy was most recently revised. Please also review our Terms of Service, which cover the usage restrictions, liability limitations, and disclaimers that apply to the TechInHost website and services.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please email us at billing@techinhost.com, write to us at TechInHost, Gulfam Bazar, Kala Gujran, Jhelum, Pakistan, open a ticket through our client area at panel.techinhost.com, or visit our Contact Us page.
Refund Policy
Last updated: September 23, 2026
1. 30-Day Money-Back Guarantee
TechInHost offers a 30-day money-back guarantee on all shared hosting and reseller hosting plans. If you are not satisfied with your service and cancel within 30 days of your initial purchase, we will refund the hosting fees you paid. You do not need to give a reason for cancelling, although we always welcome feedback that helps us improve. This guarantee applies only to first-time purchases and does not cover renewals or repeat sign-ups by the same customer.
2. Non-Refundable Services
Some products and services cannot be refunded because they involve costs that we pay to third parties immediately or because they are delivered as soon as they are purchased. Domain name registrations, renewals, and transfers are non-refundable, as they are processed with domain registries straight away and cannot be reversed. Once registered, a domain name remains valid for the full period paid for.
SSL certificates, software licences, paid add-ons, and setup, migration, or installation fees are also non-refundable. VPS, dedicated server, and any other plans apart from shared and reseller hosting are not covered by the money-back guarantee. Account credits and any services cancelled after the 30-day guarantee period has ended are not eligible for a refund.
3. Termination for Policy Violations
Accounts that are suspended or terminated for violating our Terms of Service are not eligible for a refund. Examples of such violations include sending spam, hosting phishing pages or malware, publishing illegal content, and using server resources in a way that harms other customers or our reputation. Where it is practical to do so, we will notify you of the problem and give you a reasonable opportunity to resolve it before taking action against your account.
4. How to Request a Refund
To request a refund, log in to your client area at panel.techinhost.com and submit a cancellation request, or open a support ticket with our Billing department. You can also email us at billing@techinhost.com. Please include your account email address, the service or domain name concerned, and your preferred refund method so we can process your request quickly. Once your refund is approved, it will be processed within 5 working days. If you prefer, you may choose to receive the amount as account credit instead.
5. Payment Processing
After we issue a refund, the time it takes for the money to appear in your account depends on your bank or payment provider. TechInHost is not responsible for delays caused by banks or payment gateways, temporary online banking failures, or problems resulting from incorrect account details provided by you.
6. Chargebacks
If you have a billing concern, we encourage you to contact us before filing a chargeback or payment dispute with your bank, as we can usually resolve issues much faster directly. Accounts with an open chargeback may be suspended until the dispute has been resolved.
7. Contact Us
If you have any questions about this Refund Policy or about a charge on your account, please contact our Billing team at billing@techinhost.com, through our client area at panel.techinhost.com, or via our Contact Us page.
Last updated: September 23, 2026
1. Who We Are
TechInHost ("TechInHost," "we," "us," or "our") provides web hosting, reseller hosting, domain registration, SSL certificates, and related services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit techinhost.com, use our client area at panel.techinhost.com, or use any of our services. TechInHost is located at Gulfam Bazar, Kala Gujran, Jhelum, Pakistan. For any privacy-related questions, you can reach us at billing@techinhost.com.
2. Information We Collect
We collect information that you provide directly to us when you create an account, place an order, or contact us. This includes your name, email address, phone number, postal address, company name, and login credentials. When you make a purchase, we collect billing details such as your billing address and transaction history. Card and bank payments are handled by our third-party payment processors, and we do not store your full card number on our systems. If you register a domain name, we also collect the registrant contact information required by domain registries and ICANN. We keep records of your communications with us, including support tickets, emails, and live chat conversations.
We also collect certain information automatically when you visit our website or use our services. This includes technical data such as your IP address, browser type, device information, operating system, and referring URLs, as well as usage data such as the pages you visit, the features you use, your login times, and server access logs. Some of this information is collected through cookies and similar technologies, which are explained in Section 7. We may also receive information about you from third parties such as payment processors, fraud-prevention services, and domain registries.
3. How We Use Your Information
We use your personal information primarily to provide, operate, and maintain the hosting, domain, and related services you purchase from us. This includes processing your payments, issuing invoices, handling refunds, and responding to your support requests and inquiries. We also use your contact details to send you important service communications, such as renewal reminders, security alerts, and maintenance notices.
Your information also helps us protect our customers and infrastructure by detecting and preventing fraud, abuse, spam, and security incidents. We analyse how our website and services are used so we can improve performance and the overall customer experience, and we process certain information to comply with our legal, tax, and regulatory obligations. We will only send you marketing communications where you have agreed to receive them, and you can opt out at any time by using the unsubscribe link in our emails or by contacting us.
4. Legal Bases for Processing (EEA and UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal information only when we have a valid legal basis to do so. In most cases, we process your information because it is necessary to perform our contract with you, which means providing the services you have ordered. We also process information where we are legally required to do so, for example to maintain tax records or respond to lawful requests from authorities.
In some cases, we rely on our legitimate interests, such as keeping our network secure, preventing fraud, and improving our services, provided those interests are not overridden by your rights and freedoms. For activities such as sending marketing emails or placing non-essential cookies, we rely on your consent, which you may withdraw at any time.
5. How We Share Your Information
TechInHost does not sell or rent your personal information to anyone. We share your information only when it is necessary to operate our business and provide our services, and only with parties who are required to protect it.
We work with trusted service providers who help us run our services, including payment processors, our data centre and infrastructure partners in the United States, email delivery providers, analytics and advertising providers such as Google and Meta (Facebook), and our live chat provider tawk.to. These providers process information only as needed to perform services for us. When you register a domain name, we are required to share your registrant information with the relevant domain registry and with ICANN. Some of this information may appear in public WHOIS or RDAP databases depending on registry rules, although domain privacy protection is available where supported.
We may disclose your information to law enforcement agencies, courts, or government authorities when required by law, court order, or a valid legal request, or when we believe in good faith that disclosure is necessary to protect our rights, our customers, or the public, or to investigate violations of our Terms of Service. If TechInHost is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will notify you before it becomes subject to a different privacy policy.
6. Data You Host With Us
You remain in full control of the content, files, databases, and emails you store on our servers, including any personal information belonging to your own website visitors or customers. For this data, you act as the data controller and TechInHost acts as a data processor. We access hosted data only when necessary to provide and secure our services, to assist you when you request support, or to comply with the law. If your business requires a Data Processing Agreement (DPA), you can request one by emailing billing@techinhost.com.
7. Cookies and Tracking Technologies
Cookies are small data files placed on your device when you visit a website. We use strictly necessary cookies to enable core functions such as logging in to your client area, keeping items in your shopping cart, and maintaining security. These cookies cannot be switched off because our website cannot function properly without them.
We also use Google Analytics to understand how visitors use our website so we can improve it, and we use Google Ads and the Facebook (Meta) Pixel to measure the effectiveness of our advertising and show you more relevant ads on other websites and platforms. Our live chat service, provided by tawk.to, uses cookies to keep your chat session active and may store the messages you send through it. These third-party providers may collect information through their own cookies, and their use of that information is governed by their own privacy policies.
When you first visit our website, our cookie banner lets you accept or decline non-essential cookies, and we will not place analytics or advertising cookies without your consent where the law requires it. You can change your choice at any time through the cookie settings on our website, manage or delete cookies through your browser settings, opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and manage ad personalisation through your Google and Facebook account settings.
8. Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this policy. Account information is kept for as long as your account remains active and is deleted within 30 days after your account is closed. Server and security logs are retained for up to 30 days, and backups of your hosted content are permanently deleted within 30 days after your hosting service ends. Invoices and payment records are the only exception, as we are required to keep them for the period set by applicable tax and accounting laws.
9. Data Security
Protecting your information is a priority for us. We use industry-standard security measures including TLS/SSL encryption for data in transit, encrypted storage of passwords and sensitive information, firewalls, malware scanning, and intrusion detection systems. We limit staff access to personal information on a need-to-know basis and maintain regular backups and continuous security monitoring.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by applicable law.
10. International Data Transfers
TechInHost is based in Pakistan, and our servers are located in data centres in the United States. This means your information may be stored and processed outside the country where you live, in countries whose data protection laws may differ from those in your jurisdiction. Where required, we put appropriate safeguards in place to make sure your information remains protected when it is transferred internationally.
11. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to access the information we hold about you, to correct information that is inaccurate or incomplete, and to request that we delete your information, subject to any legal obligations that require us to keep it. You may also have the right to restrict or object to certain types of processing, to receive a copy of your data in a portable format, and to withdraw your consent at any time where we rely on consent. You can opt out of marketing communications whenever you wish, and you have the right to lodge a complaint with your local data protection authority.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect and how we use it, the right to request deletion or correction of your information, and the right not to be discriminated against for exercising these rights. TechInHost does not sell your personal information.
To exercise any of these rights, please contact us at billing@techinhost.com. We will respond to your request within 30 days, and we may need to verify your identity before processing it to protect your information from unauthorised access.
12. Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If you believe that a child has provided us with personal information, please contact us and we will promptly delete it.
13. Third-Party Links
Our website may contain links to third-party websites and services that we do not operate. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing them with any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. If we make material changes, we will notify you by email or through a notice in your client area at least 14 days before the changes take effect. The "Last updated" date at the top of this page shows when this policy was most recently revised. Please also review our Terms of Service, which cover the usage restrictions, liability limitations, and disclaimers that apply to the TechInHost website and services.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please email us at billing@techinhost.com, write to us at TechInHost, Gulfam Bazar, Kala Gujran, Jhelum, Pakistan, open a ticket through our client area at panel.techinhost.com, or visit our Contact Us page.
Refund Policy
Last updated: September 23, 2026
1. 30-Day Money-Back Guarantee
TechInHost offers a 30-day money-back guarantee on all shared hosting and reseller hosting plans. If you are not satisfied with your service and cancel within 30 days of your initial purchase, we will refund the hosting fees you paid. You do not need to give a reason for cancelling, although we always welcome feedback that helps us improve. This guarantee applies only to first-time purchases and does not cover renewals or repeat sign-ups by the same customer.
2. Non-Refundable Services
Some products and services cannot be refunded because they involve costs that we pay to third parties immediately or because they are delivered as soon as they are purchased. Domain name registrations, renewals, and transfers are non-refundable, as they are processed with domain registries straight away and cannot be reversed. Once registered, a domain name remains valid for the full period paid for.
SSL certificates, software licences, paid add-ons, and setup, migration, or installation fees are also non-refundable. VPS, dedicated server, and any other plans apart from shared and reseller hosting are not covered by the money-back guarantee. Account credits and any services cancelled after the 30-day guarantee period has ended are not eligible for a refund.
3. Termination for Policy Violations
Accounts that are suspended or terminated for violating our Terms of Service are not eligible for a refund. Examples of such violations include sending spam, hosting phishing pages or malware, publishing illegal content, and using server resources in a way that harms other customers or our reputation. Where it is practical to do so, we will notify you of the problem and give you a reasonable opportunity to resolve it before taking action against your account.
4. How to Request a Refund
To request a refund, log in to your client area at panel.techinhost.com and submit a cancellation request, or open a support ticket with our Billing department. You can also email us at billing@techinhost.com. Please include your account email address, the service or domain name concerned, and your preferred refund method so we can process your request quickly. Once your refund is approved, it will be processed within 5 working days. If you prefer, you may choose to receive the amount as account credit instead.
5. Payment Processing
After we issue a refund, the time it takes for the money to appear in your account depends on your bank or payment provider. TechInHost is not responsible for delays caused by banks or payment gateways, temporary online banking failures, or problems resulting from incorrect account details provided by you.
6. Chargebacks
If you have a billing concern, we encourage you to contact us before filing a chargeback or payment dispute with your bank, as we can usually resolve issues much faster directly. Accounts with an open chargeback may be suspended until the dispute has been resolved.
7. Contact Us
If you have any questions about this Refund Policy or about a charge on your account, please contact our Billing team at billing@techinhost.com, through our client area at panel.techinhost.com, or via our Contact Us page.