Terms and Conditions

Terms of Service
Last updated: September 23, 2026

1. Agreement to These Terms
These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or "Customer") and TechInHost ("TechInHost," "we," "us," or "our"), located at Gulfam Bazar, Kala Gujran, Jhelum, Pakistan. By creating an account, placing an order, or using any of our services, you confirm that you have read, understood, and agree to these Terms, together with our Privacy Policy and Refund Policy. If you do not agree, you must not use our services.

2. Eligibility and Account Information
You must be at least 18 years old and legally able to enter into a binding contract to create an account with TechInHost. If you register on behalf of a business or organisation, you confirm that you have the authority to bind it to these Terms. You agree to provide accurate, current, and complete information when registering and to keep it up to date in your client area at panel.techinhost.com. We may suspend or cancel accounts that contain false or fraudulent information.
You are responsible for keeping your account credentials secure and for all activity that takes place under your account. Please notify us immediately at billing@techinhost.com if you suspect any unauthorised access to your account.

3. Our Services
TechInHost provides shared hosting, reseller hosting, cloud servers, domain name registration, SSL certificates, and related services. The specific features, resources, and limits of each service are described on our website and in your order. We may update, improve, or discontinue features from time to time. If we make a change that materially reduces a service you have already paid for, we will notify you in advance.

4. Payments, Billing, and Renewals
All prices are listed in Pakistani Rupees (PKR) and are payable in advance for the billing cycle you select. We accept payment by bank transfer, JazzCash, Easypaisa, and debit or credit card. Any applicable taxes will be added to your invoice where required by law.
All services renew automatically at the end of each billing cycle, and renewal invoices are generated before the due date. You can cancel automatic renewal at any time through your client area. If an invoice remains unpaid for 7 days after its due date, the related service may be suspended. If it remains unpaid for 30 days after its due date, the service may be terminated and all associated data permanently deleted. Unpaid domain names will expire according to the rules of the relevant domain registry.

5. Price Changes
We may change the prices of our services from time to time. We will give you at least 30 days' notice by email or through your client area before any price increase applies to your account. Price changes never affect a billing period you have already paid for and take effect only from your next renewal. If you do not agree with a new price, you may cancel the service before the renewal date.

6. Refunds and Cancellations
You may cancel any service at any time by submitting a cancellation request through your client area. Refunds are handled according to our Refund Policy, which provides a 30-day money-back guarantee on shared and reseller hosting plans. Cloud servers, domain names, SSL certificates, software licences, and add-ons are not refundable.

7. Fair Use of Shared Hosting Resources
Shared hosting servers are used by many customers at the same time, so each account must use resources fairly to keep performance reliable for everyone. Where a plan is advertised as offering "unlimited" storage or bandwidth, this means we do not set a fixed monthly quota for normal website use. It does not mean unlimited use of server resources.
Each shared hosting account may use up to 30 GB of disk storage, up to 2 GB of RAM, and up to 25% of a server's CPU for no longer than 90 seconds at a time, unless your plan states a lower limit. Storage must be used only for files that are part of an active website, such as website content, databases, and email. It must not be used for backups, file archives, media libraries, or file-sharing purposes.
If your account exceeds these limits or affects the performance or stability of the server, we will contact you and recommend an upgrade where possible. In urgent cases where other customers are affected, we may temporarily restrict or suspend your account without prior notice to protect the server.

8. Email Usage and Sending Limits
Each domain hosted on our shared and reseller hosting plans may send up to 100 emails per hour. This limit protects the reputation of our mail servers and keeps email delivery reliable for all customers. Messages above this limit may be delayed or rejected. If you need to send newsletters or other high-volume email, you should use a dedicated third-party email delivery service.

9. Acceptable Use and Prohibited Content
You may use our services only for lawful purposes and in accordance with these Terms. You must not use our services to host, store, send, or distribute any content or activity that violates the laws of Pakistan or the United States, where our servers are located.
The following content and activities are prohibited on all TechInHost services. Content-related prohibitions include adult or pornographic content, pirated or cracked software, "warez" sites, hacking tools and tutorials, and content that infringes the copyrights, trademarks, or other intellectual property of others. They also include defamatory, obscene, hateful, or threatening material, as well as online gambling, casinos, betting, and lottery sites.
Service-related prohibitions include cryptocurrency mining, proxy and VPN services, IRC servers, IRC bots and Eggdrop programs, and game servers. They also include torrent trackers, file-sharing and mirror sites, and any scripts or processes that place excessive load on the server.
You must also never use our services for phishing, malware, viruses, fraud, scams, unsolicited bulk email (spam), or any attempt to gain unauthorised access to other computers, networks, or accounts. Unauthorised access to computer systems is illegal and may result in civil and criminal penalties. We may cooperate fully with law enforcement in any such investigation.

10. Spam and Abuse
TechInHost has a zero-tolerance policy towards spam. You must not send unsolicited commercial email from our servers, advertise your website hosted with us through spam sent from any other network, or use purchased or scraped email lists. Spam harms our network, our server reputation, and our other customers. Any account found to be involved in spamming, phishing, or hacking activity, whether directly or indirectly, may be suspended or terminated immediately and without notice. To report abuse, please contact billing@techinhost.com.

11. Enforcement, Suspension, and Termination
We do not actively monitor the content of customer accounts. However, we will investigate complaints and suspected violations of these Terms when we become aware of them. Depending on the seriousness of the violation, we may issue a warning, remove the violating content, restrict features, or suspend or terminate your account. Where the situation allows, we will notify you and give you a reasonable opportunity to fix the problem. In serious cases, such as spam, phishing, malware, illegal content, or activity that threatens our network or other customers, we may act immediately without prior notice.
Accounts suspended or terminated for violating these Terms are not eligible for a refund or credit of any remaining service period.

12. Cloud Servers
Cloud servers are provided with full root or administrator access. You are responsible for managing, securing, updating, and backing up your cloud server, including the operating system and all software you install. Our support for cloud servers covers the hardware, network connectivity, virtualisation platform, and initial provisioning, unless you have purchased a managed service. All acceptable use rules in these Terms apply equally to cloud servers.

13. Reseller Hosting
Reseller customers are fully responsible for the accounts they create and for the actions of their own clients. You must make sure that your clients follow these Terms, including the acceptable use and fair use rules. You are also responsible for providing support to your own clients. TechInHost does not provide support directly to a reseller's clients. We may suspend individual accounts under your reseller account that violate these Terms, and repeated or serious violations may lead to suspension of your entire reseller account.

14. Domain Names
Domain name registrations are subject to the policies of the relevant domain registry and of ICANN, in addition to these Terms. You are responsible for providing accurate registrant information and for renewing your domain names on time. A domain name remains registered only for the period paid for. We are not responsible for the loss of a domain name that expires because renewal was not paid. Domains cannot be cancelled or refunded once registered, and some domain extensions may have additional requirements set by their registries.

15. Backups
As a courtesy, TechInHost takes nightly backups of shared and reseller hosting accounts and keeps them for 30 days. These backups are provided on a best-effort basis to help with disaster recovery and are not guaranteed. You are solely responsible for keeping your own complete, up-to-date backups of your websites, databases, and emails. TechInHost is not responsible for any data loss, including where a backup is incomplete, corrupted, or unavailable. Unless a separate backup service has been purchased, backups are not provided for cloud servers.

16. Uptime Guarantee and Service Credits
TechInHost guarantees 99.99% network and server uptime each calendar month. If a network or server-level failure on our side causes uptime to fall below this level, you may be eligible for a service credit, applied to your account as follows:
Uptime below 99.99%: 5% of the monthly fee for the affected service.
Uptime below 99.9%: 10% of the monthly fee.
Uptime below 99.5%: 25% of the monthly fee.
Uptime below 99%: 50% of the monthly fee.
Downtime is measured by whether the server responds to network requests. The guarantee does not cover downtime caused by problems in your website or application, such as coding errors, script or plugin failures, or database issues, or by your own actions. It also does not cover issues caused by third-party software or vendors used on the server, such as BitNinja or other security and licensing providers, and it does not cover scheduled maintenance announced in advance, DDoS attacks, suspensions for violations of these Terms, or events beyond our reasonable control.
To claim a credit, open a support ticket within 7 days of the downtime. Service credits are limited to 50% of the monthly fee for the affected service, can be used only towards future TechInHost invoices, and cannot be exchanged for cash.

17. Customer Support
Our support team is available 24/7 through live chat and support tickets in your client area at panel.techinhost.com. WhatsApp support is available during business hours, [9:00 AM to 6:00 PM PKT, Monday to Saturday].
Our support covers the hosting platform, server, network, control panel, and services we provide. We do not provide support for software, scripts, themes, or plugins that you install yourself, including applications installed through one-click installers such as Softaculous. Where possible, we will try to help with issues related to the hosting environment. We may decline any request that could compromise the security or stability of the server or of other customers.

18. Your Responsibilities
You are responsible for all content hosted on your account and for keeping your websites, applications, and passwords secure and up to date. This includes installing updates for your content management systems, themes, and plugins. You are also responsible for complying with all laws that apply to your website and business, including privacy and consumer protection laws that apply to your own visitors and customers.

19. Limitation of Liability
TechInHost provides its services in good faith and on an "as is" and "as available" basis. To the maximum extent permitted by law, TechInHost will not be liable for any indirect, incidental, special, or consequential damages. This includes loss of profits, revenue, data, business, or goodwill arising from your use of or inability to use our services. Our total liability for any claim relating to our services is limited to the amount you paid TechInHost for the affected service during the three months before the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

20. Indemnification
You agree to defend, indemnify, and hold harmless TechInHost, its owners, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from your use of our services, your content, your violation of these Terms, or your violation of any law or the rights of any third party.

21. Force Majeure
TechInHost is not responsible for any failure or delay in providing its services caused by events beyond our reasonable control. Such events include natural disasters, power or internet outages, failures of third-party providers, government actions, war, civil unrest, or large-scale cyberattacks.

22. Intellectual Property and Copyright Complaints
You keep full ownership of the content you host with us. By using our services, you give TechInHost permission to store, copy, and transmit your content only as needed to provide the services. If you believe that content hosted on our network infringes your copyright or other intellectual property, please send a detailed complaint to billing@techinhost.com. We will investigate and take appropriate action, which may include removing the content.

23. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business, or legal requirements. If we make material changes, we will notify you by email or through your client area at least 14 days before they take effect. By continuing to use our services after the changes take effect, you accept the updated Terms.

24. Governing Law and Disputes
These Terms are governed by the laws of Pakistan. We encourage you to contact us first so we can try to resolve any concern informally. Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the courts of Jhelum, Pakistan.

25. General
These Terms, together with our Privacy Policy, Refund Policy, and any order-specific terms, form the entire agreement between you and TechInHost regarding our services. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full effect. If we do not enforce any right or provision, that does not mean we have waived it. You may not transfer your account or these Terms to another person without our written consent.

26. Contact Us
If you have any questions about these Terms, please email us at billing@techinhost.com, open a ticket through our client area at panel.techinhost.com, or visit our Contact Us page.